East Asia Pte Ltd takes your privacy very seriously. We ask that you read this privacy policy (the “Policy”) carefully as it sets out a basis of personal information we collect from you, or which you provide to us, how this information is processed by East Asia Pte Ltd, in respect of your relationship with East Asia Pte Ltd as our customer or potential customer. Information can be collected through:
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visiting our website (the “Site”);
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Contacting us via phone
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Mobile applications (the “Apps”)
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iv) Any questionnaires/surveys
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Through our representatives and agents
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Social Media
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Registering emails with us
With East Asia Pte Ltd, you can be assured that we will take all reasonable and necessary steps to ensure your data is treated securely.
Information collected from the all visitors to our website
We will obtain personal data about you when you visit our website as we may monitor the use of this Site through the use of cookies and similar tracking devices. For example, we may monitor the number of times you visit our Site, or which pages you go to. This information helps us to build a profile of our users. This data is generally aggregated or statistical, which means that we will not be able to identify you individually.
Personal data provided by you
When you make an enquiry with East Asia Pte Ltd, we ask for your name and email address. When you make a purchase on any of our offers we will further ask for your address, telephone number, travel preferences etc. This data is collected so we can arrange your travel with ease and other services that you may request.
We may also process your data for your interest as well as ours- whereby we can improve customer experience, settle claims or complaints, promote our business and improve our products and services. We may also use data for internal research and analysis which would aid in improving our services to you, the offered products and new products. We may contact you or invite you to take part in surveys.
Personal data collection
Based on how you use our website, we may collect the following data about you:
When you make an enquiry, we may collect information about your computer (mobile device) that is used to contact us. Where applicable, your IP address, location, and platform/browser used will be collected for administration purposes or our own marketing. Please note, this is only statistical data regarding our users browsing patterns and we do not share individual identities of our clients.
Data collected will be used to contact you through your approved and given details- with information and offers related to the products or services available through East Asia Pte Ltd. (We only send marketing offers to those who have opted to be contacted).
At East Asia Pte Ltd, we do not pass your contact details or information to any third party that is not our business partner or involved in providing you the services needed for your booking.
Our use of cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. The information is used to track visitor’s use of the Site and to compile statistical reports on Site activity. For further information about cookies, visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our Site features may not function if you remove cookies from your browser.
How we protect your information
We are committed to maintain the security of your personal information. We have put in place appropriate security procedures along with technical and organizational measures to safeguard your personal information.